Frequently Asked Questions
Browse our products, add items to your cart, and proceed to checkout. Fill in your shipping details, choose a delivery method, and complete payment.
We accept bank transfer (BCA, BRI, Mandiri) and e-wallets (GoPay, OVO, DANA).
1–7 business days depending on your location. Jabodetabek orders typically arrive in 1–2 days.
Yes, before payment is confirmed. After payment, please contact us via WhatsApp.
We accept returns within 7 days of delivery for unused items in original packaging.
Currently we only ship within Indonesia.
Still have questions?
Chat with us on WhatsApp or email hello@charu.id